Refund policy

At Absolutely Oil, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Return

We accept returns within 30 days of receiving your order.

To be eligible for a return:

  • The item must be unused and unopened.
  • The product must be in its original packaging.
  • The item must be in the same condition in which it was received.
  • Proof of purchase is required.

Returns that do not meet these conditions may not be approved.

Non-Returnable Items

For health, safety, and hygiene reasons, we cannot accept returns on:

  • Opened or used products
  • Products that have been tampered with
  • Gift cards
  • Final sale or clearance items

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible.

Please include:

  • Your order number
  • A description of the issue
  • Clear photographs of the product and packaging

We will review your request and provide an appropriate solution.

Refunds

Once your returned item has been received and inspected, you will be notified of the outcome.

If your refund is approved:

  • The refund will be issued to your original payment method.
  • Processing times may vary depending on your financial institution.

Exchanges

Exchanges are only available for products that arrive damaged, defective, or incorrect.

If you believe you received an incorrect or damaged item, please contact us before returning the product.

Order Cancellations

Orders may only be cancelled before they have been processed.

Once an order has been prepared for fulfillment, it cannot be cancelled.

Return Conditions

To ensure a smooth return process:

  • Items must be returned in their original condition.
  • Products showing signs of use cannot be refunded.
  • Returns that do not comply with this policy may be declined.

Contact Us

If you have any questions regarding returns or refunds, our customer support team is happy to assist you. Please contact us through our Contact page, and we will respond as soon as possible.